Every round on record, with the sources behind each and the investors on them.
AI Customer Experience Platform
tactful.aiLinkedInCairo, EgyptAIFounded 2016
2 sources
Developing: it holds up against its sources so far, and firms up as more reporting lands.
| Round | Amount | Announced | Lead | Buzz |
|---|---|---|---|---|
| Pre-A Pre-Series A funding [ HISTORY ]: An earlier round, from the company's own announcement, found while researching the company. Checked like any round, but not new, so it stays out of the daily feed and alerts; a date range shows it. | $1M | 2026-02-09 | Foras AI, M Empire | No recent discussion |
2 sources [ DEVELOPING ] Developing: it holds up against its sources so far, and firms up as more reporting lands. read against 1 of 2 sources | ||||
Tactful AI builds an agentic customer-experience platform that gives businesses one workspace for customer conversations, AI agents, analytics, automation, and governed actions.
Tactful AI says businesses are held back by fragmented inboxes, manual triage, repeated customer context, and legacy CX tools, and it is betting that governed agentic AI can resolve routine requests end to end while humans handle complex cases. The company reports more than 130 million engagements processed, more than 100x growth in platform usage over the prior year, and enterprise customers across retail, fintech, logistics, hospitality, and public services; its $1 million pre-Series A is intended to fund Egyptian and wider EMEA growth plus further agentic-AI R&D.
Checked against 10 sources today
Also named as backers in company research: Mohamed Elmasry, Mohammed Hassan